Russell began his career after graduating from the University of Gloucestershire, gaining early management experience with Gardner Merchant Leisure before joining Compass in 1999. He went on to lead a major site for Computer Associates and later became European Catering Manager, before moving into facilities management to support clients including The Royal Bank of Scotland Group, Eurest, 14forty at National Grid and National Accounts.

Russell later became Business Director for Healthcare and was appointed Managing Director of Hospitals and Senior Living in 2019, now leading several teams and more than 7,000 colleagues across services that play a vital role in patient care. He is especially proud of the way his teams support recovery and wellbeing, particularly during the challenges of COVID-19. Outside of work, Russell is motivated by the difference great service can make in healthcare settings and values the passion, dedication and resilience of the people he works alongside every day.

Lauren is an experienced marketing leader with over 10 years at Compass UK Healthcare, where she has helped shape the division’s marketing strategy and developed a passion for creating purposeful campaigns that enhance the patient journey. Before joining Healthcare, she built her marketing foundations across education, catering and employee benefits, gaining a broad understanding of service-led industries and the value of connecting people with meaningful experiences.

Lauren is committed to building authentic, insight-led brand narratives that inspire teams, strengthen relationships and deliver measurable impact across the organisation. Outside of work, she swaps marketing plans for muddy football boots as a proud mum in a football-loving household, and when she is not playing referee, she enjoys shopping, good coffee and discovering new foodie spots.

Rob is an accomplished Operations Director with over 20 years’ experience in hospitality and catering, leading large, multi-site operations and supporting teams to deliver outstanding service. He has a strong foundation in strategic planning, operational excellence and developing people at every level.

Rob takes a collaborative, inclusive approach and is valued for his commercial mindset and attention to detail. He is passionate about creating the right conditions for teams to thrive, while driving sustainable improvements across high-volume, complex operations.

Stacey is the Head of Patient Experience across acute, private healthcare and senior living sectors within Compass Group UK & Ireland. Since moving into healthcare in 2021, she has played a key role in developing and embedding the Positive Impressions cultural change programme, which has gained national recognition for its impact on patient, resident and service-user experience. With a background in operational leadership, guest experience and customer engagement, Stacey has a strong track record in delivering service improvements, staff development and data-led enhancements to care.

She is passionate about training, engagement and building partnerships that elevate experience standards across healthcare settings. Stacey loves the blend of people and data in her work and takes pride in supporting colleagues, communities and hospitals to make a meaningful difference to someone’s day.

Jeanette is the Head of Health and Safety at Compass, progressing from her early career as a catering manager to leading safety across the healthcare estate. She has introduced practical innovations such as trash tongs and spill boards, strengthening safety culture and reducing risk across catering, cleaning, logistics, waste and security.

Her expertise spans healthcare operations, safety strategy, ISO lead auditing, IOSH technical membership and NEBOSH qualifications, and she has driven multiple ROSPA successes, including a 2024 innovation award. When she’s not championing safety, Jeanette enjoys travelling with her husband and spending time with her family and friends.

Rees is a registered nutritionist specialising in food nutrition, supported by a master’s degree in sustainability. He applies an evidence-based approach to improving population health through nutrition and food systems.

Rees maintains his professional registration with a focus on public health practice. When he’s not working, he can usually be found outdoors with his son, exploring nature, playing football or cycling through the park.